Order help? Feedback? Just want to chat? You can reach us at firstname.lastname@example.org or slide in our DM’s @ateyo_.
WHAT SIZE AM I?
Our gear fits true to size. Take your normal size or size up for a looser fit. Check out our size charts. If you’re still not sure, drop us a line. We’re all yours at email@example.com or @ateyo_.
WHAT IF MY SIZE ISN’T LISTED?
Hang in there! The game’s not over yet. We’re constantly expanding our offerings, including new sizes, so keep checking back for more options!
WHERE DO YOU SHIP?
We ship to the US, Canada, France, Germany, and the UK. But we’re flexible! If you’re dying to wear Ateyo, email us at firstname.lastname@example.org. We’ll try to round up some mana and work our magic
HOW MUCH IS SHIPPING?
If you’re in the US, orders over $30 USD ship free. Otherwise, you’ll pay the flat rate below, plus customs and duties if you’re overseas.
US: Free Over $30 USD Canada: $10 USD France, Germany, UK: $25 USD
Unfortunately, we can not accept returns or exchanges from Europe & Canada. But we hope to change that as we grow!
HOW LONG DOES SHIPPING TAKE?
US: Within 1 week.
Canada: Within 2 weeks.
France, Germany, and the UK: Within 4 weeks.
WHAT’S YOUR RETURN POLICY?
Right now, we can only offer free returns and exchanges to customers in the US. But we’re working hard on extending our policy to all our neighbors in France, Canada, Germany, and the UK, too! For US-based customers, Ateyo gear comes with a 30-day “demo” period upon delivery. During this time, return or exchange items on us. No questions asked.
HOW DO I MAKE AN EXCHANGE?
Hit us up at email@example.com! We’ll put you in the right gear.
WHAT DO YOU DO WITH RETURNS?
We donate them to low-income communities in Los Angeles. Because we don’t think clothes should go to waste while so many of our neighbors go without
I’D LIKE SOME GEAR FOR MY TEAM / COMPANY / GUILD?
You’ve come to the right place. We recently opened a program to help get you the customized gear you’ve been searching for. Reach out at firstname.lastname@example.org or DM us at @ateyo_ for more info.
WHERE IS ATEYO GEAR MADE?
Right here in LA. In factories that we hold to the highest standards. We work exclusively with people who share our vision for safe, healthy, sustainable practices—and happy employees! For this team to win, and for our community to grow, we need everyone’s heads in the game.
HOW IS YOUR FABRIC MADE?
This is one of our favorite parts! We weave our fabrics from the yarn up at a state-of-the-art fabric mill in Vernon, CA. Simply put, it’s an incredible factory that produces fabric of unrivaled quality. It’s a key part of why gamers love Ateyo. In fact, we’d love to show you around! Email us at email@example.com to schedule a tour!
HOW DO I KEEP MY GEAR FRESH?
Play it clean in three easy
steps: 1. Wash it (on cold);
2. Dry it (by air or machine);
3. Game in it (all night long).
WHAT DOES ATEYO MEAN?
Tweet us your best guess @ateyo_!
ARE YOU HIRING?
We’re always looking for passionate, self-motivated people to join our team. If you love esports and fashion, send us your resume at firstname.lastname@example.org
Anything we missed? Let us know at email@example.com!